This Privacy Policy describes the ways in which we collect, store, use, and manage your Personal Data that you provide to us or that we collect in connection with your use of the website accessible at https://health-24.org, and our other websites where this Policy is published (hereinafter referred to as the «Site»).

When we say «Personal Data», we mean identifiable information about you, such as your email address, username, account information, comments, etc. If you cannot be identified (for example, when Personal Data has been aggregated and anonymized), then this Policy does not apply.

BY USING THE SITE, YOU AGREE TO THIS PRIVACY POLICY and the processing of your Personal Data in the manner described in this Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Site.

1. Information We Collect

When you visit our Site, we collect and process your Personal Data. The methods of data collection can be divided into the following categories:

Information You Provide to Us Directly.

When you visit or use certain sections of our Site, we automatically collect some information about you, such as your IP address, the type of device you are using, the type and version of your browser, the language of your browser, the type and version of your operating system, your activity on the Site, and the number and frequency of Site visits. This information is useful to us as it helps us better understand how you use our Site, so we can continue to provide the best possible experience. Some of this information is collected using cookies or similar tracking technologies.

Cookies and Other Tracking Technologies

A cookie is a small piece of text sent to your browser by a website you visit. It helps our Site remember information about your visit, which can make your next visit easier and the Site more useful to you.

We use both temporary cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to our Site. Persistent cookies can be deleted by following your web browser’s help file instructions. Temporary cookies are temporary and usually disappear after you close your browser.

We use our own cookies (first-party cookies): to remember your choices regarding cookies on the Site, to recognize you when you visit the Site, To remember your preferences, To implement security measures.

Additionally, we collaborate with trusted companies that may use their own cookies when you use the Site (third-party cookies). Third-party cookies are used, for example, to count the number of visitors and to help us analyze the use of the Site (cookies from Google Analytics and other analytics services). Cookies collect information in anonymous form, including the number of visitors to the Site, where visitors came from, and which pages they visited. We use this information to compile reports and improve the Site.

As mentioned above, we use Google Analytics, in particular, to collect data about the use of the Site. Google Analytics collects only anonymous information, not your email address or other identifying data. We do not combine information collected through Google Analytics with your Personal Data. Although Google Analytics sets a persistent cookie in the web browser you use to identify you as a unique user, this cookie can only be used by Google. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

Most web browsers allow you to control most cookies through browser settings. To learn more about cookies, including which cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your web browser to reject all cookies or to indicate when a cookie is being sent. However, some Site features may not function properly if the ability to accept cookies is disabled.

We have done our best to provide you with clear and complete information about our use of cookies. If you choose to use the Site without blocking or disabling cookies, you give your consent to the use of these cookies and our use (in accordance with this Privacy Policy) of any information we collect using these technologies. If you do not agree with the use of cookies, be sure to block or disable them using your browser settings, the opt-out links provided above, or the settings on your device.

2. Legal Grounds for Processing Personal Data

When we collect Personal Data, we will process it only if we have legal grounds for processing established by applicable data protection laws. Such legal grounds include:

Performance of a Contract. We may process your Personal Data when it is necessary to perform a contract between you and us or when we need to take steps related to such a contract. For example, when you use the Site, you enter into an agreement with us.

Legal Obligation. Various laws and regulations impose certain obligations on us. To comply with these obligations, we must process your Personal Data.

Legitimate Interests. Your Personal Data may be processed when we or other third parties have a business or commercial reason for processing your Personal Data.

Your Consent. In some limited cases, we may process your Personal Data based on your consent.

3. Why We Process Personal Data The information is used to:

Provide you with the Site and its functionalities. Ensure your seamless interaction with the Site. Conduct analytical and statistical purposes. Understand your interaction with the Site. Improve and develop the Site, our other services, and products. Comply with applicable laws, regulations, legal processes, or governmental requests. Detect, prevent, or otherwise address fraud, security, or technical issues, improper or illegal use of the Site. Disclose information to companies within our group as part of restructuring or for internal administrative purposes. Ensure compliance with this Policy and the User Agreement. Send you related notifications, including news, special offers, confirmations, updates, and security alerts.

Processing your Personal Data may be necessary to provide you with the services you have requested. If we do not process your Personal Data, we may not be able to provide you with all our services, and some features and capabilities of our Site may be unavailable to you.

4. How Long We Store Information

You have the right to correct or delete your Personal Data. You can edit your information or delete your account at any time.

We will store your Personal Data in your account until it is closed. Sometimes we may retain your Personal Data for longer periods as permitted or required by law — for example, to prevent abuse, if necessary in connection with a legal claim or proceeding, to enforce our agreements, or to fulfill other legal obligations. When we no longer have legal grounds to process your Personal Data, we will delete or anonymize your information from our databases.

5. Disclosure

Sometimes we will need to share your Personal Data with third parties. We will disclose your Personal Data to: other companies within our group; third-party service providers, contractors, and partners who assist us in providing the Site or support our business activities; law enforcement agencies, government bodies, courts, or other third parties if we believe it is necessary to comply with applicable laws or regulations, or to protect, establish, or defend our legal rights (if possible and appropriate, we will notify you of such disclosure); a real or potential buyer (and its agents and advisors) in connection with an actual or potential purchase, merger, or acquisition of any part of our business; other persons if we have your consent.

6. Your Rights

If our relationship is subject to the European Union’s General Data Protection Regulation (GDPR) (e.g., if you are located in the EU), you have the following rights regarding your Personal Data that we process: Right of Access. You have the right to access your Personal Data (and receive a copy if required); Right to Rectification. You have the right to update your Personal Data or correct any inaccuracies; Right to Erasure. In certain circumstances, you have the right to request the deletion of your Personal Data, for example, if it is no longer needed for the purpose for which it was originally collected; Right to Restrict Processing. In certain circumstances, you have the right to request the restriction of the use of your Personal Data, for example, if you have objected to the use of your Personal Data but we need to verify whether we have legitimate grounds to use it; Right to Data Portability. You have the right to transfer your Personal Data to a third party in a structured, commonly used, and machine-readable format, in cases where the Personal Data is processed with your consent or by automated means; Right to Object. In certain circumstances, you have the right to object to the use of your Personal Data, for example, to its use for direct marketing purposes; Right to Lodge a Complaint. You have the right to lodge a complaint with a local data protection authority. This right may not be available to you if there is no data protection authority in your country;

You can exercise your rights at any time by making changes to your account or sending an email to support@health-24.org.

7. Security of Personal Data

We are committed to protecting your Personal Data and take appropriate technical and organizational measures to safeguard data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We process all Personal Data using industry standards. We limit access to such information to our employees, contractors, and agents who need it for processing. Our security team continuously monitors security systems, event logs, notifications, and alerts from all systems to identify and manage threats.

8. International Data Transfer

When we process and transfer data, it may be transferred to countries other than your own. These countries may have laws different from those you are accustomed to. Where Personal Data is processed in another country, we take steps to ensure its protection.

For individuals located in the European Economic Area (EEA), this means that your data may be transferred outside the EEA. Where your Personal Data is transferred outside the EEA, it will be transferred to countries where we have appropriate data transfer mechanisms to protect your Personal Data, in particular by incorporating the European Commission’s Standard Contractual Clauses into contracts with organizations to which data is transferred.

9. Changes

We may modify or revise this Policy at any time by posting the amended Policy on the Site. Please check the current version of the Policy.

10. Privacy Questions

If for any reason you are concerned about how we may be using your Personal Data, or if you have questions regarding privacy aspects of the Site, please contact us at support@health-24.org.

Last updated: 16.10.2024.